Merchant Portal (Virtual Terminal)

Intermittent Batch Failure - Vital/TSYS

Monitoring

The initial impact of this issue has been mitigated. Support is ongoing to monitor and fully resolve.

Problem Identified

Internal teams have identified the issue impacting batch closures through Vital/TSYS. Work is ongoing to resolve this issue. Some users may experience a delay in settlement until this issue is resolved.

Investigating

Internal teams have become aware of an issue impacting batch closures through Vital/TSYS, Some users may experience a delay in settlement. We are actively working to resolve the issue.